Returns & Refunds

What is your returns policy?

Our UK returns policy means you can return any order you change your mind on in exchange for a full refund within 14 days of the item arriving. If you are deciding whether to order an item we are always happy to send you more information about any product or even jump on a video call with you. Just send us a message in the chat box or email us at

As a new company we do not cover the cost of returns postage unless the item was faulty in some way. 

How do I request a refund?

Once your order arrives, you have 14 days to contact our customer care team to inform us of your wishes.  Once the item has been returned, we will process your refund. 

Ship returns with your name and order number to our warehouse address at 

OWNI, 39 Marsh Green Road West, Unit 32, Exeter, Devon, EX2 8PN.